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NPCA Customer Assurance Program
Your Satisfaction Is Our Goal

IF you should encounter a contractor posing as an NPCA member who is not listed on our contractor search here please inform us right away at:
This e-mail

The NPCA Customer Assurance Program

This program is designed to:

	Assure Quality Service Levels from NPCA Member Contractors
	Assure Professionalism and Satisfactory Results for You.
	Enable us to find areas of potential improvement for our members in our continual quest to assure that when you choose someone displaying the NPCA Seal you will be getting the finest experience possible in pavement related services.
	Your satisfaction is our goal, and this program has no purpose other than to assist us in making sure you received the best pavement-related services possible in the most professional manner

What We Ask You & Our Policies

Personal Information/Your Privacy Assured:

We do require some personal information from you. This is only for the purpose of quality assurance in matching customer responses with the proper contractor. Your personal information will never be used to compile any form of "list" and will never be released to any party other than the contractor involved (and then, only with your consent at that time). You will never be personally identified on any of our web sites unless you wish to leave a comment in the public comments box. In that box you can leave some identification as you choose such as your initials or an initial and first or last name in a form such as "JWS" or "J. Smith" or "John S."
Your address/e-mail and phone will never be used for any purpose other than for us to contact you to verify information that is unclear or to identify you to the contractor if, in the rare case, there was a problem or complaint which needed to be rectified by our arbitration policy. We will never make any of your information in the "info boxes" public on this site or any other or provide it to any third party. We may make your comments in the large "comments" box public only in compiling a member's satisfaction rating or warning the public of someone posing falsely as an NPCA member contractor..

Comments:

In either your personal comments to us or any comments you leave for public review we ask that you be as complete and descriptive as possible. For example: "I am completely satisfied" leaves little room for improvement but we would appreciate comments on anything done exceptionally well-beyond your expectations.
If on the other hand a comment was "I am not satisfied" that doesn't give us anything to work with. So we would ask that you provide specific details of any problem be it in customer service or workmanship.

From this link you will go straight to our brief questionnaire; and thank you for your help in making sure NPCA Member Contractors are surely the "best of the best". The form only takes a few minutes to complete.

If you have any questions or concerns our general e-mail is::
info@pavementpro.com

NPCA Customer Satisfaction & Quality Assurance:
As the Only Organization for Professional Pavement-Related Contractors we take great pride in the fact our Association members are contractors who strive to be the best of the best. You should have had everything about your work completely explained to you and been offered a written guarantee. You should be glad you chose to use an NPCA member contractor. We want your feedback so we can be sure we are achieving that goal.

If Your Experience was not everything you expected:
We want to know (as do our members) where there is room for improvement. AND in the rare case someone has had a very unsatisfactory experience you are welcome to use our arbitration policy with our members to attempt to resolve any outstanding problems.